Customer Support
Technical Support

Questions and concerns? Contact our Technical Support Team. If you’re calling to start an RMA (return material authorization), please be sure to have the serial number ready.

  • Phone
  • Hours

    Monday-Friday: 8:30am – 5pm EST

  • Peak Call Hours

    10:30am – 2pm EST

RMA Status Inquiry

If you need to approve an RMA quote or to check on the status of an existing RMA, please contact us. To expedite this process, please have your RMA number readily available.

  • Phone
  • Hours

    Monday-Friday: 8:30am – 5pm EST

Helpful Resources
GSSI - Email Support

If you need to contact our Technical Support Team, fill out the form below or call 603-893-1109 and select Option 2.

GSSI Support - Download Resources

Download software updates, user manuals, brochures and more.

GSSI Support - Frequently Asked Questions

Get answers from our most commonly asked questions.

GSSI Support - Technical Support

If you’re activating your RADAN software, please login to our Tech Support Site.

Contact Our Support Team

Please provide the following information and we will contact you shortly. If you need immediate assistance, please call 1-603-864-0848.




Explore Our Resource Center

Looking for the most up-to-date software, user guides and product brochures?
Download them all below:

  • Software Updates
  • User Manuals
  • Accessory Guides
  • Product Brochures
  • View All
  • Product Brochure
    Download
  • 200 HS Antenna User Manual
    Date: 09/26/2022 - Rev B
    Download
  • 570 Transmit Trigger User Notes
    Download
  • Antenna Manual
    Date: 11/08/2017 - Rev G
    Download
  • A Theory Primer and Field Guide for Archaeological, Cemetery, and Forensic Surveys with Ground-Penetrating Radar
    Date: 02/24/2021 - Rev A
    Download
  • SIR 4000 software update and install instructions
    Date: 01/04/2024 - Version: 2.2.17
    Download Update
  • SIR 4000 Manual
    Date: 01/08/2024 - Rev K
    Download
  • BridgeScan Handbook
    Date: 5/18/2018 - Rev C
    Download
  • Product Brochure
    Download
  • Flex LT Quick Start Guide
    01/25/2025 - Rev A
    Download
  • Flex NX Quick Start Guide
    Date: 01/30/2025 - Rev E
    Download
  • Flex Mode Best Practices & FAQ
    Download
  • User Guide for Flex Systems
    Date: 01/20/2025 - Rev E
    Download
  • Flex NX/Flex LT software update and install instructions
    Date: 01/30/2025 - Version 2.168
    Technical Support
  • Product Brochure
    Download
  • GS System-200 HS with GS software update and install instructions
    Date: 03/16/2023 - Version 1.0.20.11102
    Download Update
  • LifeLocator TRx Manual
    Date: 05/23/2018 - Rev C
    Download
  • PaveScan RDM 2.0 software update and install instructions
    Date: 08/01/2024 - Version: 2.9.24.08011
    Download Update
  • Product Brochure
    Download
  • PaveScan RDM 2.0 Manual
    Date: 08/01/2024 - Rev J
    Download
  • PaveScan RDM 2.0 Quick Start Assembly Guide
    Date: 03/30/2021 - Rev A
    Download
  • Profiler User Manual
    Date: 10/24/2017 - Rev D
    Download
  • RADAN 7 software update and install instructions
    Date: 01/20/2020- Version: 7.6.19.11260
    Download Update
  • Product Brochure
    Download
  • SIR 30 Manual
    Date: 10/25/2017 - Rev E
    Download
  • Product Brochure
    Download
  • 630B DMI Assembly Instructions
    Download
  • Ground-Coupled Antenna Mount Assembly
    Download
  • Horn Antenna Front Mount Assembly Instructions
    Download
  • Receiver - Vehicle Mounting Notes
    Download
  • 622 Survey Cart Assembly Instructions
    Download
  • Model SDR-20 Setup Instructions
    Download
  • SIR 20 Manual
    Download
  • 621 Survey Cart Assembly Instructions
    Download
  • Please contact GSSI Technical Support
     
  • SIR 30 Manual
    Date: 10/25/2017 - Rev E
    Download
  • Product Brochure
    Download
  • SIR 3000 Manual
    Date: 11/13/2017 - Rev M
    Download
  • 623 Survey Cart Assembly Instructions
    Download
  • 643 Survey Cart Assembly Instructions
    Download
  • 653 Survey Cart Assembly Instructions
    Download
  • Model SDR-3000 Setup Instructions
    Download
  • SIR 4000 Manual
    Date: 01/08/2024 - Rev K
    Download
  • Product Brochure
    Download
  • SIR 4000 software update and install instructions
    Date: 01/04/2024 - Version: 2.2.17
    Download Update
  • Using the Juniper Geode GPS with SIR 4000 or UtilityScan
    Download
  • RADAN 7 User Manual
    Date: 01/20/2020 - Rev H
    Download
  • RADAN for StructureScan Mini
    Date: 04/04/2018 - Rev H
    Download
  • RADAN for UtilityScan Manual
    Date: 04/04/2018 - Rev D
    Download
  • RADAN 6.6 Bridge Assessment Manual
    Download
  • RADAN 6.6 Road Structure Module
    Download
  • RADAN 6.6 Manual
    Download
  • RADAN for Archaeology, Cemeteries and Forensics
    Date: 04/08/2019 - Rev A
    Download
  • StructureScan Mini Quick Start Guide
    Date: 05/17/2018 - Rev E
    Download
  • StructureScan Mini HR Quick Start Guide
    Date: 05/17/2018 - Rev B
    Download
  • StructureScan Mini LT Quick Start Guide
    Date: 09/01/2018 - Rev C
    Download
  • Product Brochure
    Download
  • StructureScan Mini XT software update and install instructions
    Date: 03/13/2025 - Version: 1.7.7
    Download Update
  • Quick Start Guide
    Date: 01/22/2019 - Rev E
    Download
  • StructureScan Mini XT Manual
    Date: 09/01/2020 - Rev K
    Download
  • RADAN for StructureScan Mini Manual
    Date: 11/09/2017 - Rev G
    Download
  • Concrete Handbook
    Date: 11/08/2017 - Rev H
    Download
  • Product Brochure
    Download
  • StructureScan Optical Quick Start Guide
    Date: 04/29/2014 - Rev G
    Download
  • SIR 4000 software update and install instructions
    Date: 01/04/2024 - Version: 2.2.17
    Download Update
  • SIR 4000 Manual
    Date: 01/08/2024 - Rev K
    Download
  • Concrete Handbook
    Date: 11/08/2017 - Rev H
    Download
  • Product Brochure
    Download
  • StructureScan Standard Quick Start Guide
    Date: 04/29/2014 - Rev H
    Download
  • Product Brochure
    Download
  • LineTrac Assembly Instructions
    Download
  • UtilityScan Quick Start Guide
    Date: 05/11/2020 - Rev F
    Download
  • Utility Locating Handbook
    Date: 10/25/2017 - Rev B
    Download
  • Instructions to upgrade UtilityScan Android devices
    Date: 08/02/2022 - Version: 1.4.45
    Download Update
  • Using the Juniper Geode GPS with SIR 4000 or UtilityScan
    Download
  • 626 Survey Cart Assembly Instructions
    Download
  • UtilityScan 3000 Quick Start Guide
    Date: 04/22/2015 - Rev H
    Download
  • Product Brochure
    Download
  • UtilityScan DF software update and install instructions
    Date: 02/16/2023 - Version: 2.1.23.0126
    Note: This update is for the G1 & G2 tablet only
    Download Update
  • Quick Start Guide
    Date: 11.02.2022 - Rev H
    Download
  • RADAN for UtilityScan Manual
    Date: 04/04/2018 - Rev D
    Download
  • Utility Locating Handbook
    Date: 10/25/2017 - Rev B
    Download
  • Product Brochure
    Download
  • 625 Survey Cart Assembly Instructions
    Download
  • 655 Survey Cart Assembly Instructions
    Download
  • UtilityScan HS Quick Start Guide
    Date: 05/17/2018 - Rev D
    Download
  • UtilityScan LT Quick Start Guide
    Date: 04/29/2014 - Rev A
    Download
  • SIR 4000 software update and install instructions
    Date: 01/04/2024 - Version: 2.2.17
    Download Update
  • SIR 4000 Manual
    Date: 01/08/2024 - Rev K
    Download
  • Utility Locating Handbook
    Date: 10/25/2017 - Rev B
    Download
  • Product Brochure
    Download
  • 624 Survey Cart Assembly Instructions
    Download
  • 644 Survey Cart Assembly Instructions
    Download
  • 654 Survey Cart Assembly Instructions
    Download
  • UtilityScan with GS software update and install instructions
    Date: 08/22/2022 - Version 1.2.22.07181
    Download Update
  • UtilityScan with GS Software Manual
    Date: 08/22/2022 - Rev B
    Download
  • Quick Start Guide
    Date: 08/22/2022 - Rev B
    Download
  • LineTrac User Guide
    Download
Frequently Asked Questions

This section provides answers to many of the commonly asked questions we receive.
If you have a question and do not see the answer here, we welcome you to inquire with us directly.