
Questions and concerns? Contact our Technical Support Team. If you’re calling to start an RMA (return material authorization), please be sure to have the serial number ready.
-
Phone
-
Hours
Monday-Friday: 8:30am – 5pm EST
-
Peak Call Hours
10:30am – 2pm EST

If you need to approve an RMA quote or to check on the status of an existing RMA, please contact us. To expedite this process, please have your RMA number readily available.
-
Phone
-
Hours
Monday-Friday: 8:30am – 5pm EST
If you need to contact our Technical Support Team, fill out the form below or call 603-893-1109 and select Option 2.
If you’re activating your RADAN software, please login to our Tech Support Site.
Please provide the following information and we will contact you shortly. If you need immediate assistance, please call 1-603-864-0848.
Looking for the most up-to-date software, user guides and product brochures?
Download them all below:
- Software Updates
- User Manuals
- Accessory Guides
- Product Brochures
- View All
-
Product BrochureDownload
-
200 HS Antenna User ManualDownload
Date: 09/26/2022 - Rev B -
570 Transmit Trigger User NotesDownload
-
Antenna ManualDownload
Date: 11/08/2017 - Rev G -
A Theory Primer and Field Guide for Archaeological, Cemetery, and Forensic Surveys with Ground-Penetrating RadarDownload
Date: 02/24/2021 - Rev A -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
BridgeScan HandbookDownload
Date: 5/18/2018 - Rev C -
Product BrochureDownload
-
Flex LT Quick Start GuideDownload
01/25/2025 - Rev A -
Flex NX Quick Start GuideDownload
Date: 01/30/2025 - Rev E -
Flex Mode Best Practices & FAQDownload
-
User Guide for Flex SystemsDownload
Date: 01/20/2025 - Rev E -
Flex NX/Flex LT software update and install instructionsTechnical Support
Date: 01/30/2025 - Version 2.168 -
Product BrochureDownload
-
GS System-200 HS with GS software update and install instructionsDownload Update
Date: 03/16/2023 - Version 1.0.20.11102 -
LifeLocator TRx ManualDownload
Date: 05/23/2018 - Rev C -
PaveScan RDM 2.0 software update and install instructionsDownload Update
Date: 08/01/2024 - Version: 2.9.24.08011 -
Product BrochureDownload
-
PaveScan RDM 2.0 ManualDownload
Date: 08/01/2024 - Rev J -
PaveScan RDM 2.0 Quick Start Assembly GuideDownload
Date: 03/30/2021 - Rev A -
Profiler User ManualDownload
Date: 10/24/2017 - Rev D -
RADAN 7 software update and install instructionsDownload Update
Date: 01/20/2020- Version: 7.6.19.11260 -
Product BrochureDownload
-
SIR 30 ManualDownload
Date: 10/25/2017 - Rev E -
Product BrochureDownload
-
630B DMI Assembly InstructionsDownload
-
Ground-Coupled Antenna Mount AssemblyDownload
-
Horn Antenna Front Mount Assembly InstructionsDownload
-
Receiver - Vehicle Mounting NotesDownload
-
622 Survey Cart Assembly InstructionsDownload
-
Model SDR-20 Setup InstructionsDownload
-
SIR 20 ManualDownload
-
621 Survey Cart Assembly InstructionsDownload
-
Please contact GSSI Technical Support
-
SIR 30 ManualDownload
Date: 10/25/2017 - Rev E -
Product BrochureDownload
-
SIR 3000 ManualDownload
Date: 11/13/2017 - Rev M -
623 Survey Cart Assembly InstructionsDownload
-
643 Survey Cart Assembly InstructionsDownload
-
653 Survey Cart Assembly InstructionsDownload
-
Model SDR-3000 Setup InstructionsDownload
-
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Product BrochureDownload
-
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
Using the Juniper Geode GPS with SIR 4000 or UtilityScanDownload
-
RADAN 7 User ManualDownload
Date: 01/20/2020 - Rev H -
RADAN for StructureScan MiniDownload
Date: 04/04/2018 - Rev H -
RADAN for UtilityScan ManualDownload
Date: 04/04/2018 - Rev D -
RADAN 6.6 Bridge Assessment ManualDownload
-
RADAN 6.6 Road Structure ModuleDownload
-
RADAN 6.6 ManualDownload
-
RADAN for Archaeology, Cemeteries and ForensicsDownload
Date: 04/08/2019 - Rev A -
StructureScan Mini Quick Start GuideDownload
Date: 05/17/2018 - Rev E -
StructureScan Mini HR Quick Start GuideDownload
Date: 05/17/2018 - Rev B -
StructureScan Mini LT Quick Start GuideDownload
Date: 09/01/2018 - Rev C -
Product BrochureDownload
-
StructureScan Mini XT software update and install instructionsDownload Update
Date: 03/13/2025 - Version: 1.7.7 -
Quick Start GuideDownload
Date: 01/22/2019 - Rev E -
StructureScan Mini XT ManualDownload
Date: 09/01/2020 - Rev K -
RADAN for StructureScan Mini ManualDownload
Date: 11/09/2017 - Rev G -
Concrete HandbookDownload
Date: 11/08/2017 - Rev H -
Product BrochureDownload
-
StructureScan Optical Quick Start GuideDownload
Date: 04/29/2014 - Rev G -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Concrete HandbookDownload
Date: 11/08/2017 - Rev H -
Product BrochureDownload
-
StructureScan Standard Quick Start GuideDownload
Date: 04/29/2014 - Rev H -
Product BrochureDownload
-
LineTrac Assembly InstructionsDownload
-
UtilityScan Quick Start GuideDownload
Date: 05/11/2020 - Rev F -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Instructions to upgrade UtilityScan Android devicesDownload Update
Date: 08/02/2022 - Version: 1.4.45 -
Using the Juniper Geode GPS with SIR 4000 or UtilityScanDownload
-
626 Survey Cart Assembly InstructionsDownload
-
UtilityScan 3000 Quick Start GuideDownload
Date: 04/22/2015 - Rev H -
Product BrochureDownload
-
UtilityScan DF software update and install instructionsDownload Update
Date: 02/16/2023 - Version: 2.1.23.0126
Note: This update is for the G1 & G2 tablet only -
Quick Start GuideDownload
Date: 11.02.2022 - Rev H -
RADAN for UtilityScan ManualDownload
Date: 04/04/2018 - Rev D -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Product BrochureDownload
-
625 Survey Cart Assembly InstructionsDownload
-
655 Survey Cart Assembly InstructionsDownload
-
UtilityScan HS Quick Start GuideDownload
Date: 05/17/2018 - Rev D -
UtilityScan LT Quick Start GuideDownload
Date: 04/29/2014 - Rev A -
SIR 4000 software update and install instructionsDownload Update
Date: 01/04/2024 - Version: 2.2.17 -
SIR 4000 ManualDownload
Date: 01/08/2024 - Rev K -
Utility Locating HandbookDownload
Date: 10/25/2017 - Rev B -
Product BrochureDownload
-
624 Survey Cart Assembly InstructionsDownload
-
644 Survey Cart Assembly InstructionsDownload
-
654 Survey Cart Assembly InstructionsDownload
-
UtilityScan with GS software update and install instructionsDownload Update
Date: 08/22/2022 - Version 1.2.22.07181 -
UtilityScan with GS Software ManualDownload
Date: 08/22/2022 - Rev B -
Quick Start GuideDownload
Date: 08/22/2022 - Rev B -
LineTrac User GuideDownload
This section provides answers to many of the commonly asked questions we receive.
If you have a question and do not see the answer here, we welcome you to inquire with us directly.